Sodexo has won two contracts to provide airport lounge services at London Heathrow Airport. The contracts will see Sodexo provide services at the Gulf Air lounge at Heathrow Terminal 4 and to the United Airlines lounge at the new Heathrow Terminal 2.
Chris John, managing director of Sodexo Prestige, Sodexo's sport, leisure and travel division, said: “This is a fantastic achievement for our aviation business which is going from strength to strength. We understand the importance of providing a world-class service and look forward to this opportunity to build on our portfolio at London Heathrow. We have a wealth of experience in airport lounge operations across the world, and look forward to bringing this to Gulf Air and United Airlines.”
The three-year contract with Gulf Air will generate £600,000 per year and will see Sodexo provide hospitality, catering, bar, front-of-house, and housekeeping services at the Falcon Gold Lounge - the airline's premium lounge for around 30,000 passengers a year. Gulf Air is the national carrier of the Kingdom of Bahrain and a pioneering airline with a network that stretches from Europe to Asia.
Nazneen Elhersh, airport manager for Gulf Air, said: “Sodexo was awarded the contract having demonstrated a high level of catering service delivery, together with culinary expertise and creative menu development. The team showed its passion and customer service orientated approach and we are looking forward to a successful and productive partnership.”
Sodexo's contract with United Airlines will see Sodexo provide catering, bar, front-of-house and cleaning services at both the United Airlines first class and business departure lounge and arrival lounge at the new £2.5 billion Terminal 2. Sodexo, which has an existing contract with United Airlines in the US where it operates 23 club lounges across 14 cities, will service an estimated 60,000 passengers a year at the airline's departure lounge and 30,000 passengers per annum at its arrival lounge.
Nina Moore, United Airlines' senior manager of United Club operations, said: “We want to offer our customers travelling through Heathrow the best levels of service on the ground as well as in the air, and with its excellent track record as a high-quality provider of airport lounge services we believe Sodexo is the ideal partner to deliver this.”
Sodexo has more than 70 airport lounge operations in more than 80 cities across a total of 23 countries. In addition to Gulf Air and United Airlines, its aviation clients comprise Virgin Atlantic, Emirates, American Airlines, Malaysia Airlines, and International Airlines Group's head office at Heathrow.