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Two important developments from SmartTask

Published 8th November, 2018 by Neil Nixon

Two important developments from SmartTask

Cleaning businesses use EU funding to cover the cost of SmartTask

A growing number of cleaning businesses are taking advantage of European regional development funding to invest in SmartTask’s industry-leading employee scheduling and workforce management solution. These companies are using the EU growth programme to part or fully-fund the cost of the software to help improve staff productivity, increase operational efficiencies and win more business.

The European Regional Development Fund (ERDF) is designed to support smart, sustainable and inclusive growth. Security businesses are eligible for grants of between 25 and 100% of the cost of the SmartTask software solution – the available amount is dependent on the region, with less developed areas receiving greater support. The application for funding is via a network of local Growth Hubs, and the overall process typically takes around two months to complete.

UPDATE: Cleaning log books and customer reporting

The cleaning logbook has been a staple part of the communications process between customer and cleaning provider for many years, but in practice they are often discarded somewhere onsite, ignored and gathering dust. Email is now a popular means of raising an issue, but messages can still get lost in busy mailboxes, so there is no guarantee it will ever reach a cleaning operative or supervisor. The result is poorer service, which in time will lead to a damaged reputation and potentially the loss of the contract.

With SmartTask Cleaning Log it is possible to configure the log entries, so the customer can electronically inform the cleaning team of any issues and requests, with any outstanding tasks highlighted in red. This provides immediate visibility of whether a task has been handled, with the customer able to see the status of each item, so they know if the cleaning team is on top of the issues and getting them resolved.

The tool can also provide the management team with the ability to remotely monitor any issue through its life without leaving the office using colour coding to help them keep track what still needs to be actioned. It can even sound an alert when customers have raised a critical issue that needs immediate attention.
There is no more need for paper log books. Instead, it is now possible to have a centralised audit trail of everything that has happened on site. This can range from cleaning queries and stock requests to work orders, all communicated through the SmartTask Cleaning Log. It will leave your cleaning admin team in control and your customers delighted with your service whilst removing the need to buy paper logbooks