The facility service and cleaning industries are facing a challenging paradox - to simultaneously increase quality and decrease costs. To compile and share ideas on how to address this paradox, global supplier Tork has initiated a podcast to discuss the future of the industry.
It features key industry representatives Andreas Lill, general director at the European Federation of Cleaning Industries (EFCI), and Kenth Kaerhoeg, SVP and head of group communications at ISS.
'The Future of the Facility Service Industry' is a 30-minute podcast that was launched globally on March 17. It is focused on the industry paradox and key trends that will impact the future development of the FSC industry. Participating in the discussion are:
• Andreas Lill, general director at the European Federation of Cleaning Industries (EFCI) - a recognised industry expert formally consulted by the EU Commission.
• Kenth Kaerhoeg, SVP and head of group communications at ISS - one of the largest FSC and FM-companies in Europe.
• Vicki Banes, senior FSC account manager at SCA - moderator for the discussion.
“As a supplier to the FSC industry we follow its development closely, and we notice how the paradox to simultaneously increase quality and decrease costs puts constant pressure on FSC companies to develop their operations,” said Tork product and segment manager, Charlotte Branwhite. “As well as developing new products and solutions to facilitate this, we aim to offer knowledge and inspiration with this initiative; to meet future trends and identify new business opportunities.”
The podcast features discussions on the future of the industry around the following trends:
• The industry paradox: to simultaneously increase quality and decrease costs.
• Increased consolidation: how increased integration of services and competitiveness creates a marketplace where big players tend get even bigger.
• Staff attraction and retention: how factors such as high rates of absenteeism and staff turnover put more emphasis on understanding cleaners' work situation.
• New technology: how to make use of new technology to plan process and optimise business.
• Changing work styles and end-user behaviour: how changing work styles significantly affect the ways in which facilities must operate.
The discussion was recorded in Stockholm, Sweden as a Podcast and as web TV, and is available for free download at the Tork web page www.tork.co.uk.