Sunderland-based Maxim Facilities Management is a fast growing provider of cleaning, grounds maintenance, hygiene, and soft FM services. Founded only four years ago, annual turnover is nudging £5 million with a workforce of over 500 staff.
The company's ambitions are clear. It is already working with UK-wide clients and has made strategic acquisitions to ensure it can service them effectively. To support its plans it has wasted no time in replacing its legacy software systems with all-in-one enterprise software.
Michael Hall, Maxim's finance director, said: “Our objective is to have all our client data in one place, which includes everything from invoicing and consumables recharging through to quality audits and costing sheets. We are always looking for ways in which we can improve our client offering, and a good example of how we'll be doing this is by immediately introducing the Quality Audit, Customer Portal and Mobile App modules. These will allow our field teams, using their iPads, to do their job more effectively and give both ourselves and our clients immediate visibility of key contract performance data.”
Maxim scoured the market for a provider before making its decision. “Templa easily came out on top in terms of system capability, professionalism and the thorough programme of implementation and acceptance,” continued Hall. “We're at a point where we need to put foundations in place to cope with our planned revenue growth. By installing the software now we'll save on both time and resource. Through the introduction of Templa, our intention is to grow to three or four times our current sales without needing to significantly increase our administration resource.”
Rick Stoor, Templa's MD, said: “It's great to be partnering a company who sees the client service benefits as being just as important as the admin savings. The industry is gradually accepting that software can help drive client satisfaction and prolong client relationships.”