Servest has partnered with Bottega InvestCo in the acquisition of integrated ICT services company, Getronics. The transaction, which is supported by Investec, will enable Servest to play a role in the workplace technology market and provide a seamless FM and mobile technology offering to its growing client base, and comes at a time when workplace management is increasingly focused on digital transformation through the development of smart buildings and the Internet of Things.
With operations in 22 countries and covering more than 100, Getronics provides a complete portfolio of integrated ICT services including solutions focused on workspace management, managed cloud, unified communications and collaboration, and network and applications for large corporates and the public sector. It has in-depth experience in application and solutions development and provides FM-specific products in sectors including corporate, healthcare and transport.
In addition, Getronics has five global multi-language service centres that will support Servest’s expansion across Europe and Asia by providing help desk solutions which offer insight on customer satisfaction, churn rates, service issues, and contractor performance, integrating different communication technologies such as instant messaging, chat, telephone, and email. This will enable Servest to reduce help desk demand, expand contact service hours and improve service delivery time.
“This transaction will allow Servest to lead the way in bringing smart building technology and the Internet of Things to our FM customers globally,” said Rob Legge, group CEO at Servest. “While other FM companies have formed partnerships with ICT providers, the Getronics acquisition will ensure that our joint offering to our customers is seamless.”