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Scottish housing association contract awarded

Published 2nd February, 2012 by Neil Nixon

Scottish housing association contract awarded

Ayrshire-based cleaning and security service provider Sercon Support Services Ltd, has beaten off stiff competition to be awarded a cleaning services contract with Hanover (Scotland) Housing Association. Hanover currently manages homes for more than 5000 residents throughout Scotland, offering the choice of rented, shared ownership, shared equity, and fully owned housing.

The contract win will see Sercon provide office cleaning services to Hanover’s head office in Edinburgh, which houses up to 100 staff and includes HQ departments, east area office, telecare centre and the McDonald Rooms conference centre, which caters for internal and external events.

Sercon’s MD, Lorraine Stevely, said: “We’re delighted to win the contract with Hanover, and look forward to working with them and building on this new partnership. This contract further strengthens our existing portfolio of office cleaning, close cleaning and deep cleans which we currently provide to a number of housing associations across the central belt.”

Janet McGrouther, Hanover’s procurement and facilities manager, said: “Sercon secured the contract after successfully taking part in a competitive tender process, and commenced in early December 2011. There was substantial interest in this tender exercise and Sercon’s bid was the strongest in all areas, in particular demonstrating quality of service and communication with client and internally with their own staff.”

Stevely added: “2011 proved to be a significant year for the company, from our first ever local authority win following an intensive ‘tender ready’ project supported by the Supplier Development Programme and North Ayrshire Council Economic Business Development team to our recent award win at the Ayrshire Business Awards for Excellence in Customer Service. This new contract award is an ideal way to celebrate the end to an exciting year for Sercon.”

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