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Royal College of General Practitioners awards FM contract

Published 28th March, 2016 by Neil Nixon

Royal College of General Practitioners awards FM contract

ISS UK is now responsible for the building maintenance, cleaning, and security FM services for the Royal College of General Practitioners (RCGP) at its 30 Euston Square address in London. The RCGP is the UK's largest medical 'royal college', with the membership body representing over 50,000 family doctors. It works to raise standards of patient care across the UK and internationally.

ISS is providing an integrated FM management model including building maintenance services, security and manned guarding, cleaning and housekeeping services, energy and environmental management, and health and safety management. ISS will work alongside the RCGP to support its conferencing and events business as well as member accommodation throughout its 41 study bedrooms.

Dr Valerie Vaughan-Dick, executive director of planning and resources at RCGP, said “Our headquarters at 30 Euston Square is the 'home' of general practice and it is important that our members and many visitors - including patient groups - feel welcome and have a positive experience. We wanted to appoint a company that could provide excellent customer service, in line with what our members expect and deserve from their college. We are pleased to be working with ISS in achieving this.”

Gary Kidd, chief operating officer for the ISS UK private sector business area, said: “RCGP operates a world class facility at 30 Euston Square. We recognise the special nature of this venture and were able to demonstrate our ability to deliver excellence across multiple FM services. We will work hand-in-hand to help the RCGP to protect and grow its business, whilst delivering a secure and reliable infrastructure which enhances its work experience and that of its members and customers. We're very proud to work with such a prestigious organisation whose values very much reflect our own. RCGP strives to achieve the highest possible standards of care for patients. We're delighted to support RCGP in achieving its objectives.”

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