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NVQ success for resource

Published 10th September, 2010 by Neil Nixon

NVQ success for resource

resourceUK, working in partnership with the South Yorkshire Passenger Transport Executive (SYPTE), has acknowledged staff development through the presentation and award of a new bespoke NVQ. The bespoke NVQ certification was presented to all team members of the ‘Bus stop, shelter cleaning and maintenance’ team at Rotherham Interchange.

The NVQ is the result of resourceUK identifying and acknowledging customer needs through the research and analysis of individual feedback, which provides staff with the necessary skills and experience to deliver consistently high quality services.

Tony Hall, service delivery manager at resourceUK, said: “We believe that public transport users are entitled to a clean, safe environment that is supported by up-to-date information when commencing their journey - the resourceUK Bus stop shelter team plays a major role in this provision. Through this we recognised the need to deliver a quality service through efficiencies that acknowledge customer needs by applying a regime that demonstrates innovation through market best practice.”
Dave Whittle of SYPTE said: “This is the first qualification of its kind in the country; the development by resourceUK, in response to SYPTE’s particular requirements to ensure customers receive a consistently high quality experience, stand as testament to the commitment resourceUK shows to the partnership with SYPTE, and the shared ethos of ‘recruit for attitude, train for skills’.”

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