The UK Nilfisk sales team is undergoing individual training to achieve the BICSc CPSS qualification. The Cleaning Professionals Skills Suite (CPSS) contains three mandatory education units which cover chemical competence, safe equipment use, and the storage of equipment and materials. The qualification is designed to ensure the safety of operatives, building users, and the sustainability of the facility. The national qualification will see all members of the UK Nilfisk sales team as 'licenced to practice'.
The decision to train all members of the field sales team was taken by Nilfisk's senior management team as a demonstration of their investment in both employee development and the competency level of customer service that the team provides to commercial and industrial markets. Leigh Mason, sales director, said: “We feel that it is important to see the world through the eyes of our customers. Cleaning equipment, after all, is only part of the process - correct chemical dosage and safe handling is critical. The training has widened the experience of the team, bringing them closer to their customers' needs and therefore improving the standard of the support they provide in the field. Each member of the team will be awarded a MU card and BICSc membership for three years. This initiative also fits very well with our 'Green meets Clean' philosophy. The main premise of our Ecoflex system is that it is not necessary to sacrifice cleaning results for environmental and safety issues - a cleaning solution must be not just 'green' but clean too. Using minimal amounts of water, chemical and power safely is therefore central to what we do.”
www.nilfisk.co.uk