Skillweb has launched the next generation of SmartTask to create an advanced employee scheduling and mobile workforce management solution that helps better plan and manage facilities personnel such as cleaning operatives, security officers and maintenance engineers. As a result, companies will now be able to take advantage of an integrated tool which combines intelligent rostering, live monitoring and integrated proof of attendance across teams of both static and mobile employees, making sure they are at the right place, at the right time to meet all service requirements and perform reliably.
Every aspect of SmartTask has been designed with simplicity and flexibility in mind using more than 12 years of industry expertise, making it the ideal tool to plan and coordinate facilities management requirements. This means that fewer rostering and control room staff will be required to handle a greater workload, while at the same time helping to deliver higher levels of service, operate compliantly and make the most of available resources.
In particular, intelligent rostering will streamline the planning and scheduling processes, significantly reducing the time and cost required to prepare rosters. It uses a unique workflow algorithm, which identifies suitable staff members based on job requirements, historical shift patterns, industry legislation and availability. This, combined with a simple graphical layout, with fast navigation between rosters and drag and drop functionality, will enable schedulers to quickly view, populate and update shift patterns, meeting the exact needs of clients and optimising service delivery.
A live view for help desk and control room operations has been introduced to provide an interactive dashboard to allow companies to monitor the delivery of contracted work and take corrective action to avoid dropped shifts and non-compliance of service. It offers at-a-glance visibility, with real-time updates and automatic refresh, which provides a checklist of all missed and expected calls. Therefore, office-based controllers can track the attendance, status and safety of static and mobile personnel to respond quickly to any operational issues.
Paul Ridden, CEO of Skillweb, said: “We have upgraded SmartTask to help FM companies gain competitive advantage by taking control of their personnel and making sure they are operating in accordance with contract requirements. As a result, it is suitable for organisations of all sizes that are looking to enhance workforce management, reduce operational overheads, retain customers and win more business.”