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National Flood School publishes course date

Published 20th February, 2012 by Neil Nixon

National Flood School publishes course date

The National Flood School has set a date for its popular Chartered Insurance Institute (CII) accredited ‘water damage awareness day’ course - aimed at claims handlers and loss adjusters. The course focuses on the effect flood water has on different materials in a building and the overall damage it can cause. The date for the one-day programme for the early part of the year is Tuesday 22 May.

Demand is high, with office and field-based claims handlers who have completed the course gaining new skills that both drive up customer service levels and help reduce costs when overseeing a flood claim.

Training is delivered through a mix of classroom learning, as well as on-site at the National Flood School’s purpose-built ‘flood house’, located in Farnham, Surrey. Believed to be the only one of its type in Europe, the flood house is an eight-room structure made with materials and techniques typical to UK buildings. It is flooded with 1500 litres of water and then used to demonstrate restoration and drying techniques - a powerful training tool that brings to life the learning experience for delegates.

Chris Netherton, managing director of the National Flood School, said: “Ultimately, those who take part in the course have greater awareness and empathy when dealing with the insured, as well as the ability to question with credibility the methods and processes of restorative drying professionals. If insurance staff have an understanding of the most effective and efficient ways of drying buildings, they can potentially help save the industry as a whole millions of pounds a year.”

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