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Multi service approach at Leicester County Council

Published 19th January, 2010 by Neil Nixon

Multi service approach at Leicester County Council

Leicester County Council (LCC) is one of the largest local authorities in the UK and was voted 2009 ‘council of the year’. Sherwood Cleaning Group has been working with the council for over 12 years and has just been awarded a 5 year ‘multi service’ contract encompassing cleaning, waste management and security. The new contract will see Sherwood manage over 250 buildings going forward including schools, libraries and council offices.

Graham Read, corporate facilities manager at LCC, explained how the council managed the process: “LCC made the decision to look at asset management and multi service provision throughout the authority. The indications were that considerable savings could be made with a ‘multi service’ approach. Cost savings were expected with regard to administration, management and purchase supply. The award to Sherwood was based on a 60% price and 40% quality ratio. This was to ensure that value for money was achieved without reduction in standards of service. The award process involved service users, affected staff and trade unions. An integral part of the contract is the development of an in-house audit system that collates FM contractual data. All service users, the client and Sherwood access timely information on all areas of contract delivery.”

Graham Read continued: “We are pleased with the way we have been able to work with Sherwood, not only on the new contract and specification, but also in looking at developments. One of their main strengths is the commitment by senior management to be involved with the contract on a local level. At all levels of LCC there is regular liaison with regard to contract provision.”

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