Monsoon Accessorize has chosen Incentive FM to support the organisation at its head office in Notting Hill Village, West London. Under the terms of the three plus two year multi-million pound TFM contract, Incentive FM will be responsible for self delivering a full range of onsite services including reception, helpdesk, security, office cleaning, day janitors, grounds maintenance, waste management and mail/couriers. By providing an integrated solution, Incentive FM will deliver significant operational and financial benefits such as simplified communication, lower cost, more senior supplier representation and streamlined systems.
Initially, 34 staff will transfer across to Incentive FM who will also appoint a full time onsite soft services manager, responsible for coordinating all activities on site and supporting the operation at a tactical level, providing the client team with a central point of contact. Training for all staff will be provided with the introduction of NVQs across all disciplines.
Incentive FM will also be introducing the use of Concept Evolution, a fully web enabled CAFM tool. This includes a helpdesk that has flexible and automated communication processes that save time and include information on service level agreements and other performance measurements. This provides the helpdesk user with an ability to prioritise tasks efficiently and effectively. Tasks can be updated showing their individual status with colour coding to help the user to ensure deadlines are met.
Martin Reed, managing director at Incentive FM, said: “We have a number of clients in the prestige head office sectors and by working closely with each customer we provide a bespoke solution that brings financial value, statutory compliance and business efficiency. As a successful supplier of total facilities management services to a wide range of service sectors, at Incentive FM, we have the experience in delivering all of the services required at Monsoon. Incentive Group is growing strongly and remains committed to its strategy of increasing the proportion of services that are self-delivered. This ensures certainty of values, attitudes and behaviours and the ready availability of consistent and reliable skills.”