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Merco streamlines operational processes

Published 9th July, 2020 by Neil Nixon

Merco streamlines operational processes

Merco, the Salford-based contract cleaning company, has used SmartTask to consolidate its time and attendance requirements across more than 100 customer sites in North-West England and North Wales. As a result, the employee scheduling and workforce management software has helped to streamline and automate operational processes - including timesheets, payroll and contract compliance - freeing up 22.5 hours of administration time each month.

“We have previously tried a number of time and attendance solutions at different sites, but none have proved particularly effective and this has also meant we have had no consistent system across our operation,” said Neil Fagleman, operations manager at Merco. “SmartTask has enabled us to take a coherent approach that provides complete visibility of working times and contract delivery, while making it easy for our cleaning operatives to book on and off of their shifts.”

Merco was using a mix of systems including manual card and fingerprint clocking machines, which required someone to physically visit sites to retrieve data. Having explored the potential for developing a time and attendance system in-house, the company decided to adopt a proven cloud-based solution that could be tailored to its precise needs.

Following a review of the marketplace, Merco selected SmartTask based on its ability to meet all time and attendance requirements, while possessing a host of other functionality that could be considered in the future.

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