ISSA has appointed Manuela D’Agata as its new international education and certification director. She joins ISSA’s international team, which also includes Alexandra Adams, international programme coordinator, and Frances Ball, business development manager, UK and Ireland.
Her appointment reflects ISSA’s efforts to further build education and certification services such as the CIMS programme (Cleaning Industry Management Standard) across the globe. Based in Amsterdam, D’Agata will be responsible for establishing the CIMS programme in Europe, Middle East, Africa, Oceania, and Asia-Pacific regions, as well as developing a group of local trainers and auditors. She said: “I’m looking forward to enhancing and promoting professionalism, industry standards and best practices across the industry through CIMS accreditation, training courses and blended educational initiatives. We also want to provide forums - offline and online - for members and industry peers to come together and to learn in either formal or informal environments.” Dianna Steinbach, ISSA vice president of international services, said: “Manuela is a welcome addition to the global ISSA team. We are excited to have her expertise in international education and certification programmes, as well as her holistic approach to engaging ISSA member companies to be a part of the process. Her passion and enthusiasm are infectious and will be a great asset as ISSA continues to change the way the world views cleaning.”