ISSA has appointed Frances Ball as its new business development manager UK and Ireland. Her appointment reflects ISSA initiatives to continue to build its presence in Europe.
Frances Ball will be responsible for further expanding the ISSA’s reach in the UK and Ireland and to help companies in the cleaning industry to thrive. Based in Nottingham, she will be working closely with the EMEA programme development team which is in charge of education and certification. She said: “I’m looking forward to discussing ways in which we can help and support UK and Irish businesses to become more compliant and improve their cleaning operations via best practices, CIMS accreditation, educational training workshops, and networking events. I’m excited to take on the challenge and I will be focusing on promoting ISSA’s goals to expand the network and to strengthen the global cleaning community.”
Previously, Ball has worked in positions that involved assessing business performance to ensure success. Prior to her new position at the ISSA, she was involved with corporate membership propositions with the Institute of Customer Service, helping UK organisations measure, benchmark and improve their customer service and customer satisfaction levels. She brings a variety of skills to her new role having worked for a leading apprenticeship training provider for seven years where she orchestrated and managed business improvement techniques, team leadership and management skills, customer service, and business administration. Before that she worked at Quinn Insurance as a senior regional commercial claims manager in the UK division for eight years. She defended clients against claims for public liability and employee liability. Furthermore, she advised clients on how to prevent employee liability claims by continuously improving in-house training and people development.
Dianna Steinbach, vice president of international services at ISSA, said: “Frances has great experience and the skills to develop our business and implement the right strategies to grow our association. She is a valuable addition to our team in the UK and Ireland and we are confident that more members will be able to benefit from our network in the future as a result of her appointment.”