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ISS UK receives Princess Royal Training Award

Published 12th December, 2016 by Neil Nixon

ISS UK receives Princess Royal Training Award

ISS is among the 34 businesses across the UK recognised for their dedication to training and development in the inaugural Princess Royal Training Awards 2016. This new award also recognises the impact of the ISS training programme - called 'I can' - at the Royal Derby Hospital, the primary client testimonial site for ISS during the judging process.

A City & Guilds Group initiative, the Princess Royal Training Awards recognise organisations of all sizes that have demonstrated how training and development can have a significant impact on business success. The ISS/Royal Derby Hospital entry met all three Princess Royal Training Awards 'hallmarks of excellence' in training for the use of the ISS 'I can' training programmes.

The 'I can' programmes created by ISS - the only facilities service provider to gain the award this year - is endorsed by the British Institute of Facilities Management (BIFM). It is used at the Royal Derby Hospital and demonstrates how the ISS programme is embedded at a client business, helping to improve employee development along with the client's strategic business engagement objectives.

The ISS team also showcased the programme's global development - it is being used by ISS clients in the private sector and across the world from Hong Kong to the Nordic region.

Jane Leeming, director of learning and development, people and culture at ISS UK and Ireland, said: “We're delighted to receive The Princess Royal Training Award which recognises inspirational work in skills training and development and, in turn, leads to positive commercial results. We have worked in close partnership with Royal Derby with 'I can'. Here, it has become a centre of excellence of how the programme operates as a whole to help our ISS people to understand the skills needed, the purpose of truly understanding and acting with the patient in mind, and ISS culture and underlying principles to deliver success. Our programmes prove how performance by our people is a key driver in improved employee and customer scores.”

Paul Brooks, associate director of patient experience and facilities management, Royal Derby Hospital, said: “The programme supports our overall vision to be a national beacon for all that is the best in the NHS, delivering 21st century healthcare. We aim to develop technical skills and behavioural excellence to support our organisation in achieving our purpose. At Royal Derby, the 'I can' framework supports our FM and customer delivery function to drive the best in patient care with pride. We have the metrics to show the changes this programme has made to the service we provide for our community.”

Chris Jones, City & Guilds Group chief executive, said: "Excellence doesn't happen by chance. In today's uncertain economy, more than ever, employers must align investment in training to the objectives of their business. Whether they've addressed a skills gap, improved productivity or developed new leaders to grow their businesses, the awarded organisations deserve recognition."

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