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Interserve scoops customer service award

Published 23rd August, 2013 by Neil Nixon

Interserve scoops customer service award

Interserve's Meadowhall shopping centre team is celebrating success after two of its members scooped ACE Stars 'Achieving Customer Excellence' awards in the British Council of Shopping Centres' national finals.

Wayne Windle, centre supervisor, and Marc Casson, Oasis food hall assistant, collected their awards at a gala dinner held at the Mercure Hotel, Manchester. Both received excellent reports in mystery shopper visits that formed part of the judging criteria.

Interserve delivers a range of services to the centre including security, cleaning, reception and customer services, food court and waste management, landscaping and pest control. The 200 employees work across the 1.5 million square foot centre and support 25 million visitors a year.

Dawn Osborne, head of operations at Meadowhall, said: "This is a great achievement especially considering the sheer volume of entries received this year from over 75 centres. We are very proud of Wayne and Marc, who have consistently demonstrated excellent customer service to become award finalists."