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Innovative new service offer launched

Published 12th July, 2016 by Neil Nixon

Innovative new service offer launched

Hako has restructured its approach to long-term maintenance. Key to the new offering is the inclusion of non-Hako equipment in a new range of contract options that have been designed to help customers extend the operating life of their machines, reduce downtime, and minimise the risk of unexpected breakdowns and associated repair costs.

Heading the restructure is Andy Harling, UK service manager at Hako, who explained that the move was the result of changes in important markets such as facilities management, warehousing and logistics, and the municipal sector. "For most organisations in both the public and private sector, cost reduction has been a priority for some time, but now there is also increasing pressure on people's time and overall efficiency," he said. "For larger organisations with a mixed fleet of cleaning machines, organising service schedules and managing breakdown assistance can be a time-consuming process, so by offering a 'one-stop-shop' we can help them operate more efficiently."

The new 'Rainbow' servicing offer is based around three levels of support: bronze, gold, and platinum. All three packages deliver regular servicing whilst the gold package includes full contract maintenance, and the platinum package includes consumables such as pads, brushes, and squeegees.

Contracts are delivered through Hako's team of strategically located, fully qualified engineers, supported by two regional managers and a team of three administrators based at the company's Northampton headquarters.
"By signing up to one of our contracts, fleet managers have the peace of mind knowing that their cleaning equipment is in the safe hands of a market leading company, regardless of where the machine was sourced initially," said Harling. "At the same time our engineers can spot any problems or parts that may need replacing before they fail, which can lead to significant long-term savings."

Sylvie Giangolini, Hako's general manager, added: "The restructuring of the team and our service and maintenance packages reflects Hako's ongoing commitment to leading the market when it comes to delivering products and services that meet the needs of customers."

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