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Incentive lands further retail contract

Published 8th January, 2021 by Neil Nixon

Incentive lands further retail contract

Incentive FM has been appointed to manage the facilities at The Howard Centre in Welwyn Garden City. The contract marks a series of wins in the retail sector for Incentive FM during 2020. Working across an area of 230,000 square feet, the 18-person Incentive FM team will deliver cleaning, security, high level cleaning, and washroom services.

Carley Beck, centre manager, said: “It’s great to have a company as experienced as Incentive FM overseeing the facilities management here. We welcome eight million visitors each year and we knew that to strengthen our customer experience, we had to align the facilities management. The pandemic has hit retail very hard, and how we manage our facilities with a one team ethos coupled with a partnership approach is paramount to the operation.”

Glenn Wilson, director for retail and distribution at Incentive FM, said: “Our client portfolio is increasing as we demonstrate our standards in the sector. It’s fantastic to be awarded The Howard Centre contract, and we share a lot of business values with the client. Our team is now on site and delivering in Welwyn Garden City, and we look forward to working with the centre going forward.”

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