ISS Facility Services has revolutionised its training by introducing 'I can at ISS', a fully integrated programme - endorsed by BIFM - that can be used by all employees at every stage of their career. The five stage training and development framework is suitable for all staff, from first day entrants to those wanting to have a long term career path with the company.
The whole programme was the first to gain endorsement from BIFM. Linda Hausmanis, director of education at BIFM, said: “It's an amazing piece of work that has been undertaken by ISS, and because it is a BIFM endorsed scheme the content has been mapped against proven international standards - so the skills are transferable.”
Director of learning and development at ISS UK and Ireland, Jane Leeming, said: “We started with our frontline people as they have the biggest impact on our customers and clients. We have developed training which is specific to their job role, within each service segment."
'I can at ISS' first rolled out in the ISS public sector side of the business and is being implemented across all sectors to fully equip ISS employees with the right skills, knowledge and behaviours for them to perform in their roles and achieve their potential.
Leeming continued: “In one of the healthcare pilot sites we witnessed improvements on one of the wards, which achieved a 100% audit for the first time. Both the service manager and the healthcare audit team identified improved performance (as a result of the pilot) as a key driver in the score.”
The training programme has also been shortlisted by the Chartered Institute of Personnel Development (CIPD) for the CIPD People Management Awards 2015.