The only official magazine of The Cleaning Show

Heron Tower contract awarded

Published 9th March, 2012 by Neil Nixon

Heron Tower contract awarded

Heron International and Cushman & Wakefield have chosen Incentive QAS to take responsibility for the cleaning of its flagship building, Heron Tower in Bishopsgate. The building is the tallest building in the City of London, reaching 230 metres, with a restaurant and bar on levels 38-40.

Under the terms of the three-year contract, Incentive QAS will be responsible for the cleaning of common areas across 51 levels of the building, including all external window cleaning and internal common area glass cleaning. Other responsibilities include pest control, janitorial services, washroom services and the cleaning of the fully glazed ‘double-deck’ scenic elevators. Six staff are transferring under the landlord’s contract.

Incentive QAS reports to the managing agent, Cushman & Wakefield, and its on-site support services manager, Terry Welsh. Under separate arrangements, Incentive QAS will also work for the building’s tenants. US law firm McDermott Will & Emery, which occupies levels 8 and 9, has already awarded its cleaning business to Incentive QAS.

Jeremy Waud, managing director of Incentive FM Group, said: “This is a highly prestigious contract and we are committed to ensuring that every part of this iconic building looks its best at all times. We are also looking to introduce a variety of innovative initiatives to provide added value including a web interface with the Heron Academy to promote good practice. We have plans to collaborate with the on- site building management team to produce an online newsletter for the tenants dealing with relevant issues.”

Kevin Sensier, head of central London operations at Cushman & Wakefield, said: “Heron Tower is a unique development that sets new service standards for office buildings. The building has attracted a number of prestigious occupiers. As a result the cleanliness and smooth running of all aspects of the building is vital. We selected Incentive FM Group on the basis of their experience and commitment to delivering high standards of service and are confident that they have the skills and expertise to deliver the 6-star service standards that are a core part of the service ethos at the building.”