phs Group has created a new head of public sector role as it strives to put customers at the heart of its business. With 15 years of public sector experience, Chris Brown has been appointed into the position and will lead the company’s drive to enhance its offering to the public sector and build stronger relationships with customers.
Offering healthcare, washroom and floorcare hygiene products and services, phs has 90,000 customers across 300,000 locations nationwide, of which 20% are within the public sector. These range from local authorities and education to the NHS, police and fire services. These contracts are serviced locally by phs employees based across the UK.
Chris Brown will oversee all public sector accounts and customers across the UK, manage the company’s framework partnerships, ensure compliance and drive new business. A key part of his role will be to continually improve the company’s service and raise awareness of its offering and commitment to doing more for customers - from diverting waste from landfill through its patented LifeCycle process and cleaning up plastic from the oceans to saving water and delivering cost efficiencies.
Prior to joining phs, Brown spent three years at outsourcing company Capita Translating and Interpreting where he was head of public sector, and nine years at LanguageLine Solutions, latterly as head of new business. He is experienced at serving public sector customers and ensuring services meet and exceed their requirements.
“The needs of the public sector are distinct and it’s important that as a company these are recognised and put first,” said Chris Brown. “We’re committed to understanding our customers better and becoming a trusted partner rather than just a service provider. There’s so much phs does which is above and beyond such as converting hygiene waste into energy to power industry, recycling ghost fishing nets into floor mats and helping our customers save water through our innovative water saving solutions. Almost every organisation either has legal obligations or aspirations to do more when it comes to sustainability, CSR and cost savings - and phs can help customers meet these objectives. It’s why phs stood out to me as an employer and it is time to spread this message to our customers.”
Paul Doble, CCO at phs Group, said: “We’re refining the way we operate so that first and foremost we are a customer-centric business offering the gold standard in service. This appointment is one of a series of new roles we are creating to consolidate phs as a business and will bring a more focused, strategic drive to our significant public sector offering. There has been a lot of change in the business and we will continue to evolve to ensure that we consistently deliver a better service for our customers.”