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Hako expands with new parts centre

Published 1st June, 2011 by Neil Nixon

Hako expands with new parts centre

Hako Machines Ltd is expanding with the opening of a dedicated parts centre to house its £2.6 million central stock of spares and disposables currently held in the UK.

Managing director Stuart Taylor said: “In a time where other manufacturers rely on offshore parts supply to save costs, we continue to make a considerable financial commitment to UK parts support. Its a major undertaking but it takes that level of commitment and financial ability to offer the amount of stock needed to deliver a premium level of service. Parts supply is the key to offering an efficient service. As our business in the UK has grown, so has our commitment. The new parts centre is based a short distance from our Crick office so its a great central location with more space to store and catalogue the items in our expanding product range. This ensures the continuing efficient dispatch to customers. Its a dedicated stand alone operation that is second to none in the UK. We already have a ‘first pick’ rate of 95% when it comes to parts availability so it will be nice to get it to 100%. Regardless of the number of engineers any company has, the key to getting the machine up and running on the first visit is the supply of parts. The success of our parts operation is a combination of the supply of parts, our mobile service system and the continuous investment in our engineers. We have the ability and commitment to meet the expectations of our customers in a demanding marketplace.”

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