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Flood facility trains over 250 people within four months

Published 23rd June, 2014 by Neil Nixon

Flood facility trains over 250 people within four months

The ISS Facility Services fire and flood training house has trained 289 people within four months of opening. The UK's extensive floods in early 2014 allowed ISS to demonstrate the positive impact of the new facility with its response to flood damage restoration throughout the UK.

The three room bungalow training house is part of a £250,000 innovation programme to develop and implement the most up-to-date training and restoration techniques. Constructed inside the ISS Restoration training centre in Mansfield, one of the bungalow's three rooms is designated specifically for flooding impact to floors, walls and cavities. The remaining rooms deal with odours and smoke damage.

Managing director of ISS Restoration, Phil Else, said: "During the floods at the start of the year we were able to respond quickly and effectively to our clients' needs. We must remember that although the flood water has receded, thousands of people and their property remain affected. The training house has proved its worth, giving our people a head start in property restoration.”

In addition to the training house, ISS is initiating more innovation. RIVAS, a national flooring and furniture service, has been introduced to improve restoration rates for carpet and furniture damage, saving insurers and homeowners the cost of replacement items wherever economically viable. This follows the introduction of Spectrum On Site (SOS), an innovative solution to Rainbow's claims management process. SOS uses iPad technology to report all restoration processes on site, in real time. This provides a high level of efficiency, transparency and corporate governance to enhance the customer experience, promote business efficiency, trust, and reduce the duration of property claims.

SOS has added value in many areas and provides a major reduction in drying times, administration, paperwork trails and audit rejections. The '17 steps of restoration' has also been developed alongside SOS to promote consistency to the customer. Rainbow trains every technician to perform a '17 step process', guaranteeing that every job is performed with a consistent technical approach.

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