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Five-year TFM contract at Touchwood, Solihull

Published 12th January, 2021 by Neil Nixon

Five-year TFM contract at Touchwood, Solihull

The Westgrove Group has secured a five-year partnership with Touchwood Shopping Centre in Solihull. The contract, valued at over £10 million, will see the company delivering cleaning, security, concierge, and hard services such as reactive and planned maintenance. The award follows a competitive tender process.

Claire Mckinley-Smith, managing director at The Westgrove Group, said: “We are delighted to start a proactive partnership with the team at Touchwood. As well as welcoming over 50 new colleagues into our business, we are looking forward to working with a dynamic management team on site who share our core values. We pride ourselves on the quality of our customer service, the flexibility we can provide and the introduction of new services and technologies.”

Touchwood’s general manager, Tony Elvin, said: “Our new partnership with The Westgrove Group is exciting. Throughout the pandemic we have been focusing on ensuring Touchwood is a safe retail and leisure environment, prioritising the health and wellbeing of our guests, retailers and staff. We are delighted to be working now with Westgrove and together whilst maintaining that critical safe environment aim to drive our guest service, community interaction and team engagement to even greater heights.”

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