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Distributor support, training and advice on hand

Published 6th July, 2015 by Neil Nixon

Distributor support, training and advice on hand

Distributors of janitorial products, and especially cleaning chemicals, naturally expect product support from their suppliers, and Greyland is no exception. Detailed information on all its chemicals is readily available from its website, and - due to the 'says what is does' labelling policy - customers know exactly what they are looking for. But customer service doesn't stop there.

Product seminars engender confidence in the range and these may be held either at customers' own premises, or in one of the large conference rooms at Greyland's modern factory. As well as product information being provided, advice concerning new label legislation and chemical containers is also given.

Field support is provided whenever a customer requests it, and Greyland sales staff have jointly manned customers' exhibition stands at trade shows, attended customer open days, helped gain new end-user sales, and generally made themselves useful.

Richard Dyson, MD of Greyland, said: “The growth of Greyland has been nothing short of spectacular over the past three or four years. Yes, it was hard work for all concerned, but we are justifiably proud of the fact that Greyland has transformed itself from a busy 'value' chemicals manufacturer into one of the leading national players with a growing export market. It's a fantastic achievement.”

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