Incentive QAS, the specialist cleaning arm of Incentive FM Group, has secured a major contract extension with Johnson Matthey, a leader in science that provides cleaner air, improved health and more efficient use of natural resources. The new deal, which runs for three years with the option of a further two, strengthens the existing partnership between the companies who have worked together since 2012.
Under the terms of the new agreement, worth in the region of £1.5 million per year, Incentive QAS will deliver a range of specialist cleaning and support services across Johnson Matthey’s manufacturing sites at Royston in Hertfordshire and Brimsdown near Enfield. This includes the cleaning of offices, laboratories, manufacturing areas, changing rooms, and security huts. In addition, the company will also provide internal and external window cleaning, washroom services, consumables supply, pest control, and grounds maintenance, whilst also managing the postal and lunch deliveries.
As part of the extension, Incentive QAS will deploy its LEVIY contract management system, which has been developed to provide centralised helpdesk data and collate cleaning audit scores. The platform incorporates a user-friendly dashboard that allows the team to analyse performance and trends, whilst delivering in-depth reports. The system is fully customised to fit Johnson Matthey’s exact requirements and provides Incentive QAS with a complete overview of the whole operation, leading to huge efficiency gains. The platform is also accessible via smart phones and Incentive’s on-site teams have been equipped with the devices.
Jamie Wright, managing director at Incentive QAS, said: “This is an extremely prestigious contract covering highly secure premises that require exceptional levels of service at all times. Over the past five years we have demonstrated our commitment and expertise to delivering this consistently, whilst also keeping costs under control. This new contract is testimony to the hard work and dedication of our on-site team.”
Keri Lawrence at Johnson Matthey said: “We have been thoroughly impressed with Incentive QAS’s ability to provide tailored services to fit different buildings across our sites. Their commitment to using the most innovative and sophisticated platforms has provided us with a highly efficient auditing system, whilst also boosting standards across both sites. We are thrilled to extend our partnership for at least another three years.”