Regular Cleaning, founded in 1969 by the organisation's chairman Terry Carrigan, recently chose to pursue certification to the ISSA Cleaning Industry Management Standard (CIMS) due to the programme's alignment with the company's promise to deliver the best services possible to its clients through well managed operations. Driven by ISSA and supported by BICs Business Services (BBS), CIMS is a consensus-based management standard that outlines and benchmarks the primary characteristics of a successful, quality cleaning organisation.
“We turned to CIMS because we saw the clear advantages it could offer our business,” said Terry Carrigan. “As well as improving operational efficiency, becoming certified with honours demonstrates our commitment to quality and service excellence to our clients, which differentiates us from the competition. We don't want to be like all the other cleaning companies, we want to be like our customers and uphold the same quality standards that they operate to. We always aim for the best in quality standards, and achieving CIMS certification with honours helps us to do this.”
Gary Williamson, health, safety, quality and environment director at Regular Cleaning led the company's application for CIMS certification. He said: “I had heard about CIMS through the cleaning and FM trade media and decided to attend a CIMS ICE Workshop - albeit somewhat reluctantly as we already had ISO quality standards in place and I wasn't sure what CIMS could add. At first it took me a while to get my head around the whole concept of CIMS and I was sceptical whether it would work in the UK. However, we are always open to expanding our business and improving what we do. Since Regular lives by its certificates and adherence to standards, it was worth working through those initial doubts to understand the value CIMS brings and to go through the certification process.”
Organisations wishing to achieve CIMS certification must undergo a comprehensive on-site assessment performed by an independent, accredited assessor who verifies the organisation is in compliance with the standard.
“The CIMS process itself was straightforward and logical but certification certainly was not automatic,” continued Williamson. “The CIMS auditors definitely understood the cleaning business and it is this specific cleaning industry knowledge that sets CIMS apart from other quality standard assessments such as ISO. We were asked some probing questions by the CIMS auditors as we moved through the process but we had the answers, perhaps partly because we have always benchmarked ourselves against the highest of quality standards. Now that we have CIMS certification, it gives us a competitive advantage. It allows our sales team to take their dialogue with prospective clients to a different level. CIMS gives prospects the reassurance that they are talking to a company that cares about and sets the pace when it comes to quality performance.”
Terry Carrigan concluded: “I am so pleased and proud that we have CIMS. It is a real feather in our cap and it is a valuable benchmarking tool and validation of Regular Cleaning's current and future cleaning operations.”
Photo Shows: ISSA director of EMEA Services, Dianna Steinbach, presents the CIMS certification to Terry Carrigan of Regular Cleaning.