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Avica for customer service

Published 10th May, 2013 by Neil Nixon

Avica for customer service

Avica, independent southern janitorial and catering supplies company, is increasing its customer service offer at all three centres by increasing stock levels and extending order cut-off time.

Avica has extended the weekday order cut off time for next day deliveries from 4pm to 5pm and orders over £45 will be delivered free. Avica's Watford and Tunbridge Wells branches have increased warehouse capacity for greater stock levels and Northampton will be moving into larger premises.

Jeremy Thorn, managing director, said: “The cut off time at most janitorial supply companies is 2 or 3pm with many orders on a two or three day service. We have always closed orders at 4pm but to meet customer needs we have moved to 5pm. Currently, 99% of orders are delivered next day because of our high stock levels and forecasting customer needs.”

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