The Aberdeen branch of Arco, supplier of safety equipment and workwear, is celebrating winning a national award for service excellence. The prestigious British Safety Industry Federation (BSIF) Service Award recognised Arco as "offering exceptional service and innovative service solutions in occupational safety". Arco’s Aberdeen branch was voted to win the award by its local customers. A panel of judges from the safety industry selected Arco as the overall winner of the category, which was entered by some 55 companies throughout the UK.
Dougie Lowe, branch manager, said: "I am absolutely thrilled! Winning this award is testament to the dedication and motivation of the highly conscientious team of individuals at Arco’s Aberdeen branch."
The award ceremony took place during a reception at Safety & Health Expo, Birmingham last month.
Fergal Morris, 3M country business leader safety & protection services, the award’s sponsor, presented the award to Dougie Lowe at Arco’s Aberdeen branch. David Lummis from the BSIF introduced the award, and said: "Arco’s customers were extremely complimentary about the level of service Arco Aberdeen provides. There were some fantastic comments and the branch scored 92 out of 100 points. This - and being overall winner amongst such stiff competition - will make the award especially poignant for the team at Aberdeen."
To qualify for the Service Excellence Award, companies had to ask five of their customers to testify why, in their experience, the entrant should win. The panel of judges evaluated over 55 entries on a point system and by customers’ comments.
Lowe continued: "Business is extremely buoyant at the moment and consequently we need to respond quickly and with authority to meet our customers’ demands for safety products, equipment and workwear. The award is recognition from our customers that we understand the specific needs of their particular industry and can offer specialised safety expertise and a product range that suits their requirements. It’s great news for Arco and a real coup for our branch team."
Web: www.arco.co.uk