The Association of Building Cleaning Direct Service Providers’ (ABCD) annual Netshop Training Day was held at the Britannia Stadium in Stoke recently. Attended by front line managers and supervisors employed by local authorities and the public sector, the Netshop endeavoured to provide members with information on modern, versatile management techniques in the age of austerity. ABCD recognises that as local authority managers face yet more challenges, the association can assist by helping members to sharpen their management and leadership skills.
After a welcome and introduction from Ken Baxter, ABCD chairman, Jan Kennedy of the Association for Public Service Excellence (APSE) kicked off the day with a session on leadership and perceptions of professionalism. She then opened the floor to delegates to ask them what they felt were the key issues currently affecting cleaning service providers. This was followed by an update on revised cleaning standards for supervisors by Pat Wherton, and a triumvirate of segments led again by Jan Kennedy: customer service, performance management and the components of modern cleaning.
Bill Lakin offered his thoughts on ‘fire response’ for facilities managers, outlining practical tips for cleaning carpets and floors.
Jan Kennedy hosted the afternoon sessions on supervisory tips, including dealing with change, better responses to learning and job appraisals for staff.
Sponsors present on the day included Denis Rawlins, Numatic, Activeion, Sebo, and Diversey.