Recognition at last for the vital frontline work of the cleaning and hygiene sector

The Government’s formal acknowledgement of the cleaning and hygiene sector as critical to public health and national resilience is a significant and long-overdue step forward. Joanne Gilliard, CEO of Jangro, the UK and Europe’s largest network of independent janitorial distributors, shares why this recognition must be the catalyst for lasting change – turning recognition into reform.

For too long, the cleaning and hygiene industry has worked out of the spotlight, quietly safeguarding the health and wellbeing of communities across the country, often in high-risk environments, with little visibility and recognition.

The COVID-19 pandemic exposed the essential nature of our work in no uncertain terms. While much of the nation stayed at home, cleaning operatives were on the frontline, ensuring hospitals remained sterile, care homes were safe havens, schools could reopen and businesses could operate with confidence. Their dedication and professionalism helped protect lives and livelihoods alike. And yet, despite this crucial role, the sector has historically been overlooked in government policy and emergency planning. This needs to change. The Government’s recent acknowledgement of our sector as critical to public health and national resilience not only affirms the vital role of cleaning operatives but also creates an opportunity to secure the industry’s rightful place in future resilience and emergency planning strategies.

However, this recent acknowledgement must now translate into meaningful, tangible action. Recognition is important, but it is only the first step. To build true resilience, the cleaning and hygiene industry must be formally integrated into the UK’s resilience infrastructure. This means involving our sector in emergency response planning, public health policies and strategies, emergency preparedness frameworks and workforce development initiatives. The expertise within our industry should be harnessed, ensuring that decision-makers have access to specialist knowledge when it matters most.

Equally important is the need to properly support the cleaning workforce itself. These individuals are skilled professionals who deserve fair pay, ethical working conditions and comprehensive training to protect both their safety and wellbeing. It is unacceptable that, in 2025, some still work without the right equipment or adequate health and safety measures. Embedding high standards for training, safeguarding workers’ rights and providing clear career pathways will not only protect operatives but also help attract new talent into an industry that is vital for national resilience.

We now have a real opportunity to turn this recognition into lasting change. By embedding the cleaning and hygiene sector into the framework of national planning and policy, we can build a safer, more prepared UK. One that values and invests in those who work tirelessly to maintain public health. The actions we take today will determine how well we respond to future challenges, whether that’s another pandemic or an unforeseen public health crisis.

This government decision marks progress, but now the real work begins. Only by the cleaning and hygiene sector having a seat at the table can we shape a resilient, healthy future for everyone.

https://www.jangro.net/