The Spinning Gate Shopping Centre in Leigh has announced the appointment of new dual services provider The ExcluSec Group, based in the north west. The Exclusec Group was awarded the dual services provision for a three year term following its successful 12 month security contract at the centre in 2018.
Spinning Gate Shopping Centre hosts 40 retail units within 110,000sq ft of retail space in Leigh town centre. The centre has good transport connectivity, with close links to the M6 motorway. Spinning Gate sits between the flat surface on site car park (operated by Wigan Council) and the town’s bus station, which has direct links into Manchester City Centre. The centre also runs in parallel to the town’s high street and operates 7 days a week.
The ExcluSec Group provides the centre with 10,000 security hours and 8400 cleaning hours annually, ensuring the centre remains clean, safe and secure for the 4 million shoppers it attracts each year.
The centre’s SIA licensed security officers continue their employ with The ExcluSec Group and are continuing their training and development programmes. The on-site security team has achieved great successes over the past 12 months, minimising retail crime, enhancing customer service delivery, increasing retail liaison, and assisting with first aid incidents in centre.
The centre’s cleaning team has transferred to The ExcluSec Group under TUPE and will also complete comprehensive training and development programmes including a company induction, refresher training and customer service training. The centre cleaning team has launched the centre’s new cleaning uniform, dual branded with The ExcluSec Group and Spinning Gate. The cleaning team provides a cleaning service front of house, ensuring the daily cleaning of 1377 sq meters of mall ceramic floor tiles. The team includes a back of house provision, cleaning and maintaining the service yard and centre’s service corridors. In addition, the back of house team also provides a waste management service, collecting and processing waste from centre stores.
Karen Cox, centre manager of the Spinning Gate Shopping Centre, said: "The ExcluSec Group demonstrated its commitment to excellence whilst working with us at Spinning Gate during 2018. We are excited to extend this partnership even further and we are sure this latest dual services contract will benefit our retail partners and shoppers too. It is imperative that we support and strengthen the community spirit by providing a safe, secure and clean shopping environment and The ExcluSec Group, along with its on-site teams, can provide this as well as providing a friendly face and assistance when required. The ExcluSec Group is in the top 2% of all SIA approved contractors in the UK and is NSI Guarding Gold accredited. The ExcluSec Group is a member of BIFM, is Safe Contractor approved and accreditations include ISO 9001 and IIP Gold which it has proudly retained over the past few years. Spinning Gate Shopping Centre is excited to be working in partnership with The ExcluSec Group, an experienced service partner. It was imperative that we appointed a company that is proficient in delivering core competencies of security, cleaning and customer service to enhance our shopper experience."