Specialist cleaning business sees 50% rise in turnover

A Hampshire-based specialist cleaning company has reported annual turnover up by 50% during the pandemic. Cleaning Operations UK Ltd achieved this through winning new clients, absorbing rising costs, investing in people, and sheer hard work.

Although the Fareham-based company saw the collapse of its daily cleaning contracts due to enforced closures of shops, hospitality venues and offices, it expanded special projects in the construction and automotive industries. Founder and managing director, Luzia Holloway, said: “We managed to increase annual turnover by 50% during the pandemic. It was incredible for us, but very challenging because of all the restrictions. We had to make many adjustments - not least absorbing the ever-rising cost of cleaning equipment and materials - as well as making it easier for staff to do their jobs by providing accommodation, living expenses and further incentives when working away. It was an expensive process, but we retained staff, kept our reputation intact and gained a lot of new clients. Special projects, such as construction and automotive cleaning, were our ‘must-haves’. Construction was one of the very few industries allowed to continue and we were able to work closely with clients to ensure continued support.”

Members of staff and their families celebrated the 12th anniversary of the company’s unique ‘Revival of Beliefs’ day at the Novotel hotel, Southampton. The event is held by the company to recognise the efforts put in by all the commercial cleaning company’s workers and to strengthen bonds between them. The lunchtime event also featured presentations to the company’s team members who went beyond the call of duty. Among those recognised this year was office manager Kerrie Mooney who was named ‘Unsung Hero of 2021’ for her unstinting efforts during a demanding year. A number of other awards and trophies were handed out to team members – congratulations to them all.

www.cleaningoperationsuk.com