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National Flood School secures CII accreditation

Published 29th September, 2010 by Neil Nixon

National Flood School secures CII accreditation

The National Flood School’s ‘Practical water damage awareness day’ - which puts insurance claims handlers in a real flood situation - has been reaccredited by the Chartered Insurance Institute.

The one day course has been awarded CII Continuing Professional Development accreditation. Held at The National Flood School’s headquarters in Farnham, Surrey, the course combines classroom-based training along with a real life experience of water damage and restoration in the school’s innovative flood house.
Believed to be the only purpose-built floodable house in Europe, the flood house - situated next to The National Flood School’s training centre - comprises eight rooms and 60 common household materials. It is flushed with 1500 gallons of water as part of the course, to give a realistic insight into the difficulties policyholders face if their property floods.

The course also gives claims handlers an insight into restoration techniques - and increases their knowledge through first hand experience, thereby providing the insurer with a competitive advantage through service differentiation.

Jeremy Mullen, accreditation services consultant for the Chartered Insurance Institute, said: “The variety of training methods used makes the training programme an engaging and valuable learning experience for all participants. The trainer accommodates a variety of learning preferences by using visual, practical and classroom based learning, which reflects best practice in a learning environment. The CII is pleased to recognise the excellent training provided by The National Flood School; the quality and professionalism of the training, and of those involved in the accredited programme, are to be congratulated.”