Tunbridge Wells Borough Council has renewed its contract with Cordant Cleaning for a further three years and extended the remit to include additional services. It builds on a successful partnership which started in 2014.
Under the terms of the new contract, Cordant Cleaning will continue to carry out daily and periodic cleaning services across 24 council properties. These include the town hall, theatre, museum, crematorium, sport pavilions, and public toilets. The extended remit will involve managing the provision and supply of washroom products, window cleaning across the cleaning estate along with a number of deep cleaning services.
The contract will be delivered using a combination of static and mobile cleaning teams supported by a dedicated contract manager. Cordant’s newly developed, bespoke app CAR (Cordant Audit and Reporting) will provide Tunbridge Wells’ stakeholders with valuable real time data about the performance of the operation.
Guy Pakenham, managing director at Cordant Cleaning (pictured), said: “This is a high profile and complex contract covering different types of buildings and locations, all with specific cleaning requirements. Our knowledge and expertise has enabled us to deliver high standards across the portfolio and, as a result, continue to grow this partnership.”
Denise Haylett, head of business support at Tunbridge Wells Borough Council, said: “Cordant Cleaning has worked closely with TWBC over the past four years, enabling a transition in working practices that has ultimately led to our decision to renew the contract. Realistic KPIs and SLAs are in place, and with the CAR audit tool I am positive that the contract will keep on track and meet the targets set.”