Axis Group has been awarded a three-year contract to deliver cleaning and security services to Houndshill Shopping Centre, Blackpool. The contract includes a total of 20 security officers and cleaning operatives, with all employees transferring to Axis Group under TUPE in a mobilisation period of just five weeks.
Axis Group’s training is also designed to support Houndshill Shopping Centre’s commitment to excellent customer service and the centre’s status as a WorldHost-recognised destination. Axis Group will continue to develop all cleaning operatives and security officers as ambassadors of the centre, and this will be complemented by Axis Group’s membership of the Institute of Customer Service.
To improve communication and management information for the shopping centre, Axis Group will be introducing the latest auditing system from Overtec. This solution has been designed to improve traceability, auditing, and to address the major causes of ‘slip, trip and fall’ accidents, incidents and claims. It allows all cleaning activities on site to be tracked, improving cleaning efficiencies and ensuring that, in the event of an accident, all necessary information is immediately available.
Mark Hickey, deputy centre manager at Houndshill Shopping Centre, said: “Axis Group demonstrated a clear understanding of the requirements set out in our tender, and not only provided the best operational solution, but also was deemed as a good cultural fit for the centre. Houndshill Shopping Centre is located in the heart of Blackpool with an annual footfall of over 10 million. All businesses in the town form part of the Blackpool Tourism Academy which was formed with the aim to achieve WorldHost Destination status and delivering continuous excellent customer service. Axis Group understands the vital role that the centre’s cleaning and security staff play in supporting the best customer experience.”
Jonathan Levine, Axis Group’s chief executive, said: “Houndshill Shopping Centre is a popular shopping and leisure destination in a busy seaside resort, and our approach to customer service, training and the implementation of the right technology can help the security and cleaning teams as well as the centre, its tenants and its visitors.”