Incentive FM Ltd has secured a new five-year contract with Bluewater. This new contract is on the strength of the operational delivery and strategic management of the contract for the last three years.
Under the terms of the contract, Incentive FM will continue to deliver a full portfolio of security, cleaning, M&E, concierge, landscaping, management, and administration services at Bluewater, which covers 240 acres. Since the start of the strategic partnership with Bluewater, Incentive FM has consistently adapted its services to fulfil the needs of the centre. This has included providing innovative solutions, continuous improvement and added value by engaging with, and supporting, the development of the skill set of the 300-strong team that works on site.
Robert Goodman, senior general manager at Bluewater, said: “Incentive FM has thoroughly impressed us with its ability to consistently deliver an exceptional level of service throughout our relationship. Their commitment, expertise and ability to adapt to meet our needs, providing a value driven service, combined with their dedication to staff welfare, made them the perfect company to continue to deliver services at Bluewater.”
Bruce McDonnell, managing director at Incentive FM, said: “Having provided dedicated services at Bluewater for the last three years, we completely understand the infrastructure in place and what is required to provide a range of world-class services that deliver the perfect guest experience. We are extremely proud of our achievements at Bluewater and we look forward to continuing to develop this relationship for many successful years to come.”