The only official magazine of The Cleaning Show

Avanti Hygiene drives online sales with OGL software

Published 20th July, 2020 by Neil Nixon

Avanti Hygiene drives online sales with OGL software

Bristol-based Avanti Hygiene, a cleaning and janitorial supplies provider, has implemented a new e-commerce website as part of expansion plans and to meet growing online sales.

The multi-million pound turnover family-run business initially started as a commercial cleaning business in 1980. Since 2004, it has become a specialist wholesaler of hygiene, catering and workplace supplies to customers across the UK from a number of sectors. Avanti Hygiene also works with local authorities.

As part of its expansion, Avanti Hygiene planned to create an e-commerce website to attract new business and provide existing customers another route to purchasing supplies. It turned to its technology partner, OGL Computer, for a solution that would seamlessly integrate a new website and its IT systems. OGL Computer recommended its integrated CRM, accounts and purchasing ERP (enterprise resource planning) software, prof.ITplus, which combines data from all sales channels into one platform. While the website offers customers an online portal, providing access to their accounts, Avanti Hygiene can also analyse previous sales orders quickly and automatically apply special pricing for customers.

Avanti Hygiene’s director, Rachel Connor, said: “We’re already seeing the benefits of the e-commerce site with many customers now ordering online. Our site is also being found by potential new customers too and we’re seeing new business. We love that the orders placed on the website pull straight through to prof.ITplus to avoid re-keying orders. We also love that I can update pricing in one place on the system and it updates pricing on the website, it saves the duplication of effort so time can be spent on other activities within the business. We were also doing quotes in Excel which was time consuming. The processes are now so quick and easy so we can turn quotes around much more rapidly which means more new customers. OGL Software’s reporting helps us to track leakage and spot if customers’ usage drops. We even have a report set up to land in our inbox at a designated time highlighting the areas that need our attention. The dashboard means the info is always available, without us having to run reports. We think the system will help us to achieve our growth targets and it has the flexibility to grow with our business.”

Article links