Reshaping the workforce landscape: addressing labour challenges in floorcare

In labour-intensive sectors like floorcare, the struggle with recruitment and turnover is a pervasive challenge with far-reaching implications. As companies grapple with these issues, the industry's ability to deliver consistent, high-quality service is put at risk. As a result, the need to attract and retain skilled workers is more critical than ever. Edward Blackledge, Managing Director, at Victor Floorcare examines the industry-wide labour challenges in floorcare and delves into strategies for addressing them.

From user-friendly equipment design to streamlined training processes, this article offers practical advice for industry peers on mitigating workforce disruptions and adapting to evolving labour dynamics.

The scope of labour challenges in floorcare

Floorcare is a sector that requires a significant amount of manual labour. Tasks such as vacuuming, scrubbing, polishing, and maintaining various floor types demand physical stamina and attention to detail.

According to a recent RICS UK Facilities Management Survey, 65% of FM services are currently struggling to fill all of their jobs. The physical demands of the job coupled with an ageing workforce, and the industry’s reliance on an overseas workforce, who can face visa and work permit uncertainties, can further exacerbate recruitment challenges.

User-friendly equipment and streamlining training processes

Floorcare equipment that prioritises user-friendliness is a fundamental solution to tackling turnover issues. By incorporating ergonomic designs, these tools alleviate physical strain on workers, making tasks less demanding and more attractive. Innovations like the Ocelot range, which uses oscillation technology, significantly reduce the time and effort required to clean safety flooring, a task that is notoriously time-consuming with traditional methods such as mop and bucket. These machines not only enhance productivity but also reduce worker fatigue, making the job more appealing.

Additionally, the introduction of battery-powered rotary floor cleaners provides substantial benefits. Cordless cleaning is quicker and more enjoyable, eliminating the need to constantly move plugs every 15 metres. Moreover, traditional corded rotary machines pose trip hazards, necessitating their use outside usual business hours. Battery-operated models allow for daytime use, reducing antisocial working hours and making roles easier to fill.

Streamlining training processes and ensuring user-friendly equipment will support this too. An essential aspect of this effort involves optimising training programs, which can significantly reduce the onboarding time for new hires. By implementing standardised training modules, potentially enhanced with virtual reality (VR) or augmented reality (AR) technologies, companies can offer immersive learning experiences that boost both competence and confidence among workers.

Emphasising career development and culture

To retain workers and see them grow in the industry, it's essential to provide clear career development pathways. Offering opportunities for advancement and skill development can transform floorcare jobs into viable long-term careers. Initiatives such as certification programs, continuous education opportunities, and clear promotion tracks can motivate employees to stay and grow within the company. By fostering a culture of growth and development, companies can enhance employee loyalty and reduce turnover.

Creating a positive and inclusive workplace culture is also a powerful tool in mitigating labour challenges. Engaged employees are more likely to remain with the company. Regular feedback, recognition programs, and team-building activities can strengthen the sense of community and belonging. Additionally, ensuring that employees have a voice in the organisation and that their concerns are addressed promptly can further enhance job satisfaction.

Leveraging technology and automation

The integration of technology and automation in floorcare operations can also play a significant role in reshaping the workforce landscape. Robotic floor cleaners, IoT-enabled equipment, and data-driven maintenance scheduling can alleviate the workload - by automating certain repetitive and laborious tasks, companies can reallocate human resources to more complex and value-added activities, thereby enhancing overall operational efficiency and job satisfaction.

Fostering collaboration and industry standards

However, with all that said, addressing workforce challenges in floorcare is not solely the responsibility of individual companies. Industry-wide collaboration can lead to the development of standardised practices and policies that benefit us all. Trade associations, regulatory bodies, and educational institutions can work together to create certification programs, safety standards, and training curricula that elevate the profession. By fostering a collective approach, the industry can enhance its appeal and attract a more stable and skilled workforce.

The floorcare industry is at a pivotal moment where addressing these challenges is paramount to ensuring sustainable growth and service excellence. By focusing on user-friendly equipment design, streamlined training processes, career development, positive workplace culture, and leveraging technology, companies can navigate the evolving labour dynamics effectively.

In an era where the quality of service is directly linked to the well-being and stability of the workforce, the floorcare industry must prioritise innovative solutions and strategic investments in its people. Proactive strategies and industry collaboration are essential to reshaping the workforce landscape, ensuring that the floorcare sector remains resilient and competitive in the face of ongoing challenges.

www.victorfloorcare.com