Bouygues Energies and Services has recently introduced the SmartView service from Diversey to give better oversight across its cleaning operations in the UK. The detailed information available through the system is helping the business to meet and exceed stringent targets, improve performance and secure new contracts.
“Contracts are about working to achieve and demonstrate results and SmartView helps us do this,” said Derek Neeve, general manager of facilities management at Bouygues Energies and Services. “It is particularly useful for contracts that define standards or stipulate performance criteria. We can demonstrate to our clients that not only are we meeting their standards but we are also raising them. When we have talked to clients about it they have all liked what they have seen.”
Having assessed other computerised systems available in the market designed to monitor and audit its operations, the company was immediately struck by SmartView during a visit to Diversey. “The initial attraction was that SmartView was simple to install, operate and maintain,” continued Neeve.
SmartView is a mobile communication platform that incorporates a range of real-time management, quality control and reporting features. These are accessible anywhere, at any time, from any computer, tablet or smartphone. The system is completely configurable so that users can choose what they want to audit and focus on critical tasks. By simplifying daily communication, documentation and management of cleaning teams it helps managers and supervisors to proactively monitor, evaluate and improve results.
Steve Leonard, senior operations manager at Bouygues Energies and Services, and Tony Shillcock, application specialist at Diversey, have worked together to prepare the implementations across the new contracts. This included visiting each site to determine the best position for the RFID equipment and discuss detailed expectations with each customer so that the results obtained matched their KPI and business requirements. In one case, for example, this resulted in the number of questions required to provide a full audit being reduced from over 10 to just five. This greatly simplified the way the system is used which in turn helped increase compliance levels.
“This level of planning and preparation helps make the introduction of the system seamless and meaningful for the customer,” said Steve Leonard. “Using RFID evidences that an area or room has been visited and the number of times this has occurred during a day. There is no magical knowledge needed to make it work - they just wave the RFID reader and move on.”
Once the installation was complete individual rooms were checked against the specific standard, based on the relevant KPIs and SLA. Rooms can then be brought up to the standard required, monitored on a regular basis and the standards maintained.
“We have seen the benefits from day one,” said Derek Neeve. “We didn’t need large amounts of training and our staff could see it was working immediately. We don’t want staff to spend all their time auditing. Our clients like to see that we have done a job, are being fair in the way we assess it and are making improvements. The system provides an independent assessment that removes the subjectivity.”Visit: http://www.diversey.com